Pos Malaysia Berhad, the national post and parcel service provider, and Payments Network Malaysia (PayNet), the national retail payments network infrastructure provider, have enabled the option of making cashless payments at over 3,500 of Pos Malaysia’s touchpoints nationwide, marking a significant milestone in Pos Malaysia’s digital payments transformation journey.
Both companies hosted a prize-giving ceremony at the Pos Malaysia headquarters for the ‘Cashless Kaw-Kaw’ campaign that ran from Feb 1-April 30, 2024.
The primary objective of the campaign was to encourage the use of MyDebit and DuitNow QR, highlighting their convenience and security as preferred payment options.
By adopting these cashless solutions, Pos Malaysia sought to provide added value to its customers, making their interactions smoother and more efficient.
The campaign boasted a prize pool exceeding RM150,000, where one lucky grand prize winner won RM50,000. Other prizes were monthly cash rewards of RM8,888, along with other items such as iPad Air, OPPO Reno11 Pro smartphones, and RM100 Petronas gift cards.
Pos Malaysia retail head Khazalin Ghuzal said Pos Malaysia’s rich heritage of over two centuries propelled them to continually adapt and innovate to meet the evolving needs of their customers.
“Through the integration of state-of-the-art payment technology, our objective is to deliver transactions that are not just seamless and secure, but also hassle-free at every one of our outlets.
“Pos Malaysia is committed to enhancing the customer experience, reaffirming our dedication to modernisation and digitalisation. By embracing these advancements, we strive to ensure that our services remain relevant and efficient in today’s digital age,” she said.
Khazalin added that Pos Malaysia’s network of touchpoints reached all segments and communities, including rural and underserved areas, providing access to services such as motor insurance and road tax renewal, bill payments and financial services.
“Our partnership with PayNet has positioned our unparalleled network as a catalyst for cashless payment adoption nationwide. Currently, a significant number of our services transacted over the counter are paid through MyDebit or DuitNow QR, demonstrating our customers’ eagerness to embrace these seamless payment options,” she added.
Azrul Fakhzan Mainor, the senior director, commercial division, PayNet, said, “With access to over 3,500 Pos Malaysia touchpoints, we can now bring cashless payment solutions to. This partnership ensures every Malaysian can enjoy the convenience and security of digital payments, even to the most rural and underserved parts of Malaysia, particularly in Sabah and Sarawak.”
He added, “By leveraging DuitNow QR and MyDebit payment options, customers will no longer need to travel long distances to withdraw cash for transactions. This initiative facilitates commerce by providing a more efficient and accessible payment method. Together, PayNet and Pos Malaysia are transforming the customer experience, driving financial inclusion and enhancing commercial activities across Malaysia.”
