Pos Malaysia Berhad, the national post and parcel service provider, has launched its first Pos Shop in Kota Kinabalu, Sabah on Feb 7, 2025, marking the expansion of its innovative retail concept to East Malaysia and a significant milestone in its transformation journey.
The momentous occasion was officiated by State Industrial Development and Entrepreneurship Minister Datuk Phoong Jin Zhe.
Pos Malaysia group chief executive officer Charles Brewer said the expansion of Pos Malaysia’s innovative retail concept to East Malaysia underscores its dedication to modernising its services and evolving to meet the changing needs of consumers.
“Following the success of Pos Shop in Peninsular Malaysia, we are delighted to bring this concept to Kota Kinabalu, our first location in East Malaysia.
“It reaffirms Pos Malaysia’s commitment to bringing our services closer to Sabahans, enhancing the way we serve them and ensuring that we remain very relevant.
“But this is just the beginning. We believe Pos Shop Kota Kinabalu will be a catalyst in revolutionising retail experiences for communities across Sabah and Sarawak,” he said.
Datuk Phoong commended Pos Malaysia for its forward-thinking initiative in integrating modern retail with the reliability of traditional postal services.
“By reimagining the post office as a versatile, customer-centric space, Pos Malaysia is enhancing accessibility and convenience for all Malaysians.
“What stands out most is the company’s support for entrepreneurs by featuring a selection of products sourced from local businesses in Pos Shop, contributing to the local economy while catering to community needs,” he said.
The new Pos Shop Kota Kinabalu, located at Pejabat Pos Besar Kota Kinabalu on Jalan Segama, spans more than 2,200 square feet, combining a fully operational post office with a cozy and welcoming retail space. It offers services such as parcel drop, bill payments, mobile and e-wallet reloads, and a range of everyday essentials.
The outlet also features the popular Pos Kafe, where customers can enjoy freshly brewed coffee and ‘ready-to-eat’ snacks.
This innovative ‘Shop in Shop’ concept revitalises the traditional post office, creating a modern and engaging retail environment where customers can complete errands, relax, and shop – all in one convenient location.
The first Pos Shop was opened in Jalan Medan Tuanku, Kuala Lumpur in May 2023. Since then, Pos Shop has rapidly expanded its footprint across the country, launching its 50th Pos Shop in Penang recently.
In conjunction with the Chinese New Year, Pos Shop has introduced a festive new menu featuring the Tangerine Sunshine beverage and other treats.
As part of the ‘Promo Paling Ong’campaign, customers can enjoy special promotional prices on these new items and other offers, at all 50 Pos Shop outlets nationwide until Feb 28.
“As we look to the future, we remain guided by our purpose – to connect lives and businesses for a better tomorrow,” Brewer added. “We will continue to push the boundaries of innovation to enhance our services and deliver delightful experiences to everyone who interacts with Pos Malaysia.”
For more information, visit www.pos.com.my, or its official social media channels on Facebook, X, Instagram, Tik Tok, YouTube and LinkedIn.
