inDrive, the global mobility and urban services platform, will continue to accelerate its growth in Malaysia, reaffirming its commitment to fair and flexible ride-hailing while expanding its reach to meet increasing demand for ride-hailing service.
With a focus on enhancing driver support, improving service quality and advancing sustainable mobility solutions, inDrive is set to further solidify its presence in Malaysia’s growing urban transport landscape.
Over the past year, inDrive has experienced notable progress in Malaysia, continuing its upward trajectory in the highly competitive ride-hailing market.
As of August 2024, inDrive recorded a 53.7% increase in rides, a 56.1% surge in active users, and a 36.1% rise in active drivers. This marks a significant acceleration compared to its cumulative growth from in 2022 and 2023, when rides grew by 21.6%, users by 16.8%, and drivers by 23.3%.
These increases reflect the platform’s growing acceptance of user-driven ride-hailing among Malaysian passengers and drivers.
On a global scale, inDrive has achieved a major milestone of five billion completed deals and now operates in 888 cities across 48 countries.
Mark Tolley, the macroregional director of inDrive Asia Pacific region said inDrive’s growth in Malaysia is a testament to the strength of their model, which prioritizes fairness, flexibility and user choice.
“As urban mobility evolves, we see a strong preference for platforms that empower both drivers and passengers while adapting to local market needs.
“With our expansion in Malaysia and across Southeast Asia, we are not just scaling our operations but also embracing global trends in technology, sustainability, and multi-service mobility, ensuring we remain at the forefront of the industry’s transformation,” he said.
The global ride-hailing market is projected to grow, driven by urbanization, evolving consumer behaviors and advancements in mobility technology.
Southeast Asia is a key region for growth, with the ride-hailing market projected to generate USD 9.41 billion (RM 41.6 billion) by 2025, growing at a 5.21% CAGR through 2029.
In Malaysia, the industry is forecasted to reach USD 0.51 billion (RM 2.2 billion) in revenue by 2025, with a 2.82% CAGR through 2029.
To support its growth, inDrive plans to strengthen its presence in Klang Valley, Penang and Johor Bahru by establishing mini driver support centers in key cities such as Penang and Johor Bahru, to provide localized assistance, training and improved service accessibility for drivers.
By enhancing driver support, improving earning opportunities, and fostering stronger collaborations with driver associations, inDrive expects to exceed 40,000 registered drivers in Malaysia by the end of 2025.
As ride-hailing services expand, the conversation around gig worker welfare has gained traction across Southeast Asia, including Malaysia. With increasing discussions on driver rights, fair compensation, and benefits, platforms are being encouraged to provide better security for e-hailing drivers.
inDrive is working towards enhancing insurance coverage and strengthening collaborations with driver and taxi associations, advocating for better support structures for drivers.
Another major shift in the industry is the push toward sustainability and green mobility. As government and private sector stakeholders push for electric vehicle (EV) adoption, hybrid fleet integration, and carbon reduction initiatives, inDrive is exploring partnerships with EV manufacturers to develop more sustainable transport solutions, aligning with regulatory efforts to reduce carbon emissions.
Mohamed Khalil, the regional driver acquisition and activation team lead at inDrive Malaysia stated: “The future of ride-hailing is about creating a stronger, more sustainable ecosystem for both drivers and passengers. Beyond expansion, we are introducing long-term initiatives to support drivers’ financial stability and career growth, including tailored assistance and training programs.
“As Malaysia moves toward greener mobility, we are also exploring ways to help drivers transition to sustainable vehicle options, ensuring they remain part of the industry’s evolution.”
Looking ahead to 2025 and beyond, inDrive remains committed to expanding its presence in Southeast Asia, responding to emerging mobility trends, and contributing to the broader evolution of global urban transport solutions.
