PolicyStreet, an insurance technology company, has partnered with foodpanda Malaysia to digitize delivery partners’ insurance for better protection.
In a joint statement, PolicyStreet and foodpanda Malaysia said foodpanda Malaysia delivery partners classified as gig workers nationwide will be enjoying simplified insurance processes as part of PolicyStreet’s commitment to close the insurance protection gap among gig workers.
“The benefit set to affect the tens of thousands of delivery partners is an extension of PolicyStreet and foodpanda Malaysia’s efforts to insure and protect delivery partners’ social and financial welfare, which began in 2020,” said the statement.
“Through PolicyStreet’s latest digital solution – the Gig Workers’ Claims Portal, delivery partners can monitor their insurance coverage status, submit, and monitor their claims’ progress while on the go,” it said.
The statement added that the proprietary technology that was developed to ease the insurance operations and processes can be rolled out to p-hailing companies nationwide in Malaysia and neighbouring countries such as Singapore and Australia.
“While the growth of the digital economy has made life infinitely easier for consumers, the delivery partners who power the industry bear the brunt of the risk of financial insecurity due to the industry’s protection gap.
“By developing innovative digital solutions, and with the launch of this new solution, we hope to work towards ensuring the digital economy will remain sustainable for the long term by protecting the social and financial welfare of gig workers,” said PolicyStreet chief executive officer Lee Yen Ming.
“We understand that delivery partners are fluid in the p-hailing service provider they serve, oftentimes having to serve more than one p-hailing service provider to make ends meet.
“We are working to onboard more p-hailing service providers onto the platform so gig workers can monitor their various insurance policies from their coverages across different various employers, all from one portal,” added Lee.
Foodpanda Malaysia is among the first p-hailing companies to adopt the technology. In addition to being insured while on the job, the processes to monitor and claim have been made simple for foodpanda Malaysia and their next of kin.
“Foodpanda Malaysia is proud to collaborate with PolicyStreet in protecting our delivery partners as they carry out the arduous and sometimes dangerous task of delivering food, groceries and other conveniences to our customers.
“The partnership with PolicyStreet is a longstanding one, and the existence of the Gig Workers’ Claims Portal was borne out of constant collaboration and feedback from both ends,” said foodpanda Malaysia operations director Kelvin Chan.
“The parallel and symbiotic growth of PolicyStreet and foodpanda Malaysia is a paragon of the Malaysian tech ecosystem, and without them, we wouldn’t have been able to progress so far ahead in insuring our delivery partners,” added Chan.
From November 29, 2022 onwards, foodpanda Malaysia’s delivery partners can monitor and make insurance claims by logging onto foodpanda-claims.policystreet.com.
